Our returns and refund policy is in accordance with EU distance-selling regulations (2000), which outlines your rights to cancel your order.
If you wish to cancel an order, written notice, by email via firstname.lastname@example.org, must be given immediately and the good(s) must be returned in their original condition and packaging within 14 days of receipt.
We require photographic evidence of damage or the return of the damaged item in order for you to request a replacement or refund.
Our products can be classified as 'short-dated' only once the expiry date is under 3 months. We are unable to refund or replace an item on the basis that it is 'short-dated' if the expiry date is longer than 3 months at the time of purchase.
If for any reason your goods were delivered in an unfit state, please refuse delivery and contact us so we can replace your order quickly and report the damage.
N.B - Opened goods will not be refunded
How to return:
1. Contact us at email@example.com quoting your order number for a return number.
2. Place the products together with your dispatch note in the original packaging ensuring the package is sealed securely.
3. Send the securely sealed package to Pius Vita Superfoods 61 Bridge Street Kingston. HR5 3DJ.
4. If the item is in its original condition, we will refund to the original payment card within 30 days of receiving the written notice of return.
Our refund policy does not affect your statutory rights.